Fortelling 4.0 introduced many new features. We would like to thank you for all the feedback we have received so far! We’re documenting every bug report and request, and we will do our best to address them all quickly. We’re a small team, and we're working hard to do as much as possible.
If you're experiencing a bug, please create a ticket using the in-app bug reporter, and we're ready to help.
How to use the in-app bug report tool?
Open the app menu
Report a bug
A new popover will appear; follow these steps. Make sure to leave your email if you want us to contact you.
Just a heads-up, we're aware your stories are precious little gems, and when something is missing it can be shocking. We want to stress that no data is lost. In this update, we make a new copy of all your Fortelling data. Your original projects created in 3.4 are safe and untouched. If you encounter a bug, please reach out to us, and you can migrate the project again once the bug is fixed. This way, no data is ever lost. Let me know if you have any questions about fortelling. Happy to help.
Keep an eye out for our release notes to see if we have already patched your bug report. We expect to fix all major issues within the app within the next two weeks.
How do I see the changelog in the app?
Open the app menu
Tap on "What's new?"
Frequently asked questions
Why are my story elements no longer on the homescreen?
The app now only displays your favorite elements on the home screen carousel. Not only your first tool, but all tools in a category will now be displayed in this carousel. This gives you more control to configure your dashboard.
How to recover my projects?
Sorry about that! There was a bug that hid some of your projects. Fortunately, this was fixed in update 4.0.3.
We want to stress that no data is lost. In this update, we make a new copy of all your Fortelling data. Your original projects created in 3.4 are safe and untouched. If you encounter a bug, please reach out to us, and you can migrate the project again once the bug is fixed.
I dislike the new layout, can I reverse back?
With the latest update, the layout was updated for all users to support upcoming features and improve overall performance. Currently, it's not possible to revert to the previous version.
If anything feels unintuitive or gets in the way of your workflow, please let us know. We’re happy to guide you through the new layout or help you find what you need. Your feedback also helps us continue to improve.
Where did my images go?
Fortelling 4.0 merged the notes and images into the new files tool. This also allows you to organize your pictures into folders, just like any other file (e.g., PDF).
How can I change a label?
The label management screen has moved to the project settings. However, you can manage your labels in the pop-up when selecting a label.
Pro tip: Double-tap a label in the selection screen to open it for editing.
Why are some words still in English after changing languages?
Unfortunately, the translation platform we used got hacked, and all translations of Fortelling 4.0 got deleted. This results in the 4.0 update being released without your hard work's translations. We're genuinely sorry, but this is completely out of our hands. We hope to launch an update soon, so Fortelling can remain accessible in your language.
Contact us
If you have any questions or encounter a bug, please don't hesitate to contact us. We're here to help. The quickest way to find a solution is by joining our Discord server, where not only we but also the community can help you.
You can also shoot us an email at: [email protected]. We strive to respond to everyone within 48 hours.
